App / Casino
This Privacy Policy explains exactly what data 2qqee collects when you create an account, make a deposit through Upay or Bank Transfer, or browse the lobby on your phone. Access to our platform depends on your local law and eligible regions — and this policy applies wherever that access is permitted.
When you open an account with us, we collect the information you provide directly: your name, email address, phone number and the payment details you use to fund your wallet — including transaction references associated with Upay or Bank Transfer. We also collect technical data automatically when your browser or mobile device connects to our platform. This includes your IP address, device type, operating system, session timestamps and the pages you navigate inside the lobby. We use this information for three specific purposes. First, to verify your identity and keep your account secure. Second, to process your deposits and withdrawals accurately, including matching payment references against your account wallet. Third, to understand how the platform performs on mobile devices in Bangladesh so we can keep the experience clean and fast on the screen you are actually holding. We do not sell your personal data to third parties. We share data only where it is required to process a payment, comply with a legal obligation, or respond to a formal request from a relevant authority. Any third-party service that receives your data is bound by confidentiality obligations consistent with this policy. Data retention periods follow applicable law; when retention is no longer required, we delete or anonymise the record.
This policy covers four distinct areas of your relationship with us. Understanding what falls inside and outside its scope helps you know where to direct any questions about your data.
Any data you submit during registration, login or account verification is fully covered by this policy. This includes your email, phone number and any identity documents you upload when we ask you to confirm your details.
Payment data linked to deposits and withdrawals through Upay or Bank Transfer falls within this policy. We hold transaction references in your account record and treat them as sensitive financial data with restricted internal access.
Your browsing behaviour inside the lobby — which game rooms you open, how long your session runs, and what device you use — is collected and held under this policy to improve platform performance, not to build advertising profiles.
Links to external payment providers or third-party game content fall outside what we directly control. Those services operate under their own privacy terms. We recommend you read them before submitting personal data outside our platform.
You have practical control over your personal data. You are not limited to reading this policy — you can act on it through your account or by contacting us directly. Four paths are open to you. Reviewing your records is the first step most people take. Open the account settings section in your signed-in dashboard; the personal information fields there reflect what we hold for your profile. If anything looks wrong — a phone number entered incorrectly, a name misspelled — you can correct it directly in those fields or ask us to update it on your behalf. If you want to understand what broader data we hold beyond your visible profile, send a written request to our support address. We will respond with the categories of data we hold and the purposes for which we hold it. You may also ask us to delete data that is no longer needed for the purposes described in this policy, subject to any legal retention obligation that applies at the time of your request. All queries are handled through the published contact routes listed in the support section of this page.
Open your account settings while signed in to see the personal information fields we hold for your profile. Check that your phone number, email and name are accurate.
Edit basic details directly in your account settings. For fields you cannot update yourself, contact support and we will make the correction after confirming your identity.
Send a written request to our support email to ask what categories of personal data we hold for your account. We will respond with a clear summary of data categories and the reason we hold each one.
Where retention is no longer required by law or by a legitimate operational purpose, you may request deletion of your data. We will confirm whether the request can be fulfilled and explain any legal limits that apply.
Three contact paths are published on the site for privacy-related questions. Use the route that suits you — all of them connect to the same support team handling account and data queries.
Send your privacy or data query to the support email address listed in your signed-in account area. Include your registered phone number so the team can locate your account record quickly.
The live chat widget is visible on the site when support staff are available. Use it to ask a quick question about what data we hold or how to start a formal data request.
The Help Centre section inside your signed-in account contains published articles on data, cookies and account security. Check there first — many common questions about this policy are answered without needing to contact the team.
Data protection is not a single step — it runs across how we store your account, how long we keep records, and how we respond when something changes. Here is how we handle each area.
We use cookies to keep your session active while you browse the lobby on mobile or desktop. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect how account pages load on your device.
Your account password is stored in a hashed format — we cannot read it. Login activity, including device type and session time, is recorded so we can flag unusual access patterns on your account.
We keep your account data for as long as your account is active and for the period required by applicable law after closure. Payment records linked to Upay or Bank Transfer transactions are retained for the minimum period required for financial compliance.
When this policy changes in a material way, we post a notice in the account area or send an email to your registered address. Continuing to use your account after a notified update means you have seen the revised terms.
These are the questions we hear most often about how we handle personal data. If your question is not covered here, use the contact routes listed above.
We collect your name, email address, phone number and the payment details you use during registration and deposits. Technical data — device type, IP address and session timestamps — is collected automatically when you connect to the platform.
Transaction references linked to your Upay or Bank Transfer deposits are stored in your account record with restricted internal access. We do not store full payment credentials beyond what is needed to process and match your transaction to your account wallet.
Yes. Open your account settings while signed in to review the personal information fields we hold. For a broader summary of all data categories we hold for your account, send a written request to the support email shown in your account area.
Basic details can be edited directly in account settings. If a field is locked, contact support through live chat or email and we will update the record after confirming your identity through the verification steps shown in your account.
We share data only where required to process a payment, meet a legal obligation or respond to a formal authority request. We do not sell personal data. Any third-party service that receives your data is bound by confidentiality obligations aligned with this policy.
Material changes are notified through a notice in your signed-in account area or an email to your registered address. We recommend checking the policy page periodically. Continued use of your account after a notified update is treated as acknowledgement of the revised terms.